Delivery & Returns

1. Processing Time:

• Orders are processed and dispatched within 1-3 working days once confirmed.

2. Delivery Options:

• Standard Delivery: Estimated within 5-7 working days.
• Express Delivery: Estimated within 2-3 working days.

3. International Deliveries:

• We ship to select international destinations. Review our list of serviced countries before ordering.
• Delivery durations and fees may differ based on the destination.

4. Tracking Your Order:

• You'll receive a tracking number via email upon dispatch.
• Track your package on our website using the given number.

5. Delivery Issues:

• If your order hasn't arrived in the expected time, contact support@carpathen.com.
• Ensure a correct delivery address to prevent delays. Packages returned due to wrong addresses might incur redelivery charges.

6. Damages and Issues Upon Delivery:

• Inspect your order immediately upon receipt. For any defects, damages, or wrong items, contact us without delay.
• To report issues, email us at support@carpathen.com with your name, order number, and a description of the problem. Retain all original packaging for our assessment.

7. Environmental Considerations:

• We aim to minimize our environmental impact. Our packaging is recyclable, and we urge customers to either recycle or reuse.

1. Processing Time:

• Orders are processed and dispatched within 1-3 working days once confirmed.

2. Delivery Options:

• Economy Delivery: Estimated within 5-7 business days.
• Standard Delivery: Estimated within 3-4 business days.
• Express Delivery: Estimated within 1-2 business days.

3. International Deliveries:

• We ship to select international destinations. Review our list of serviced countries before ordering.
• Delivery durations and fees may differ based on the destination.

4. Tracking Your Order:

• You'll receive a tracking number via email upon dispatch.
• Track your package on our website using the given number.

5. Delivery Issues:

• If your order hasn't arrived in the expected time, contact support@carpathen.com.
• Ensure a correct delivery address to prevent delays. Packages returned due to wrong addresses might incur redelivery charges.

6. Damages and Issues Upon Delivery:

• Inspect your order immediately upon receipt. For any defects, damages, or wrong items, contact us without delay.
• To report issues, email us at support@carpathen.com with your name, order number, and a description of the problem. Retain all original packaging for our assessment.

7. Environmental Considerations:

• We aim to minimize our environmental impact. Our packaging is recyclable, and we urge customers to either recycle or reuse.

8. What is the return policy for Buy with Prime Orders?

Some Buy with Prime orders are eligible for return. Click here to start the return process for Buy with Prime orders. For more information on the return policy for Buy with Prime orders, see About Our Returns Policies.