THE CARPATHEN COMPANY LLC
U.S. Website and Customer Privacy Policy
Effective Date: January 21, 2026
1. Scope and Company Information
This Privacy Policy explains how THE CARPATHEN COMPANY LLC ("Carpathen," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information when you visit our website, purchase products, contact us, subscribe to emails, or register for an extended warranty.
This policy is intended for Carpathen's U.S. operations and U.S. customers. If you interact with us from outside the United States, additional terms or different notices may apply.
Company information: THE CARPATHEN COMPANY LLC, 8 The Green, Suite A, Dover, DE 19901, USA. EIN: 99-0550132. Email: support@carpathen.com. Phone: +1 302 592 6000.
2. Personal Information We Collect
Information you provide directly. We collect information you provide when you place an order, create or use an account, contact customer support, submit a form, sign up for marketing emails, or register for an extended warranty. Depending on the interaction, this may include your name, email address, phone number, billing address, shipping address, order details, and the content of messages you send to us.
Extended warranty information. When you register for an extended warranty, we may request your first and last name, email address, and order ID, along with any information needed to verify the registration or administer warranty-related service communications.
Information collected automatically. When you use our website, we and service providers that help us operate the site may automatically collect information such as your IP address, browser type, device identifiers, operating system, referring and exit pages, pages viewed, clicks, approximate location derived from IP address, and other usage or diagnostic information.
Cookies and similar technologies. We may collect information through cookies, pixels, tags, session logs, and similar technologies as described in Section 8.
3. How We Use Personal Information
We use personal information to process and fulfill orders, including payment processing, shipment, returns, and customer support.
We use personal information to administer extended warranties, including verifying registrations and communicating about warranty, service, recall, or product-support issues.
We use personal information to send marketing and promotional communications as described in Section 4.
We use personal information to operate, maintain, secure, troubleshoot, analyze, and improve our website, products, services, and business operations, including analytics, fraud prevention, and security monitoring.
We use personal information to comply with legal obligations, respond to lawful requests, enforce our terms and policies, and protect rights, safety, and security.
4. Marketing Emails and Communications
Warranty registration and marketing. When a user submits the extended-warranty registration form, the form states: "By signing up, you agree to receive marketing emails. View our privacy policy and terms of service for more info." Consistent with that disclosure, we may use the submitted email address to send marketing emails such as product updates, promotions, tips, and related offers.
General marketing communications. We may also send promotional emails or similar communications where permitted by law and consistent with your preferences.
Opt-out. You can unsubscribe from marketing emails at any time by using the unsubscribe link in a marketing email or by contacting us at support@carpathen.com. We will honor opt-out requests as required by applicable law.
Transactional communications. Even if you opt out of marketing emails, we may still send transactional or relationship messages needed to provide requested products or services, including order confirmations, shipping updates, customer-service responses, recall notices, and warranty or service communications.
5. How We Disclose Personal Information
Service providers. We disclose personal information to vendors and service providers that perform services on our behalf, such as ecommerce platform and website hosting providers, email and marketing platforms, customer-support tools, payment processors, fraud-prevention providers, shipping and fulfillment partners, and analytics providers where enabled. These parties may use personal information only to provide services to us or as otherwise permitted by applicable law.
Fulfillment by Amazon and logistics providers. If we use Fulfillment by Amazon (FBA), Amazon logistics services, or other shipping partners to fulfill and deliver your order, we may disclose the information necessary to fulfill and deliver the order, such as your name, shipping address, contact information, items purchased, and order details. Amazon's handling of information is subject to Amazon's own privacy practices. If you place an order through the Amazon marketplace rather than through our website, Amazon's marketplace policies may also govern how customer information may be used.
Legal, compliance, and safety disclosures. We may disclose personal information when we believe disclosure is necessary to comply with law, legal process, or lawful government requests; to enforce our terms, policies, or other agreements; to investigate or prevent fraud, abuse, or security incidents; or to protect the rights, property, safety, and security of Carpathen, our customers, or others.
Business transfers. We may transfer personal information as part of an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other corporate transaction.
6. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfill orders, provide customer support, administer warranties, maintain business, tax, and accounting records, prevent fraud, enforce agreements, and comply with legal obligations. When personal information is no longer needed, we may delete, anonymize, or de-identify it in accordance with applicable law and our record-retention practices.
7. Your Choices
Marketing choices. You may opt out of promotional emails as described above.
Cookie controls. Most browsers allow you to remove, reject, or manage cookies through browser settings. If you disable cookies, some website features may not function properly.
Requests about your information. You may contact us at support@carpathen.com with questions or requests regarding the personal information you have provided to us. We will review and respond as required by applicable law.
8. Cookies and Similar Technologies
We use cookies and similar technologies, such as pixels and tags, to operate and secure our website, remember preferences, understand performance and usage, maintain session functionality, and measure marketing effectiveness where enabled.
Log and usage data collected through these technologies may include IP address, browser type, device information, pages visited, timestamps, clicks, and referring or exit pages.
9. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us at support@carpathen.com so we can review the situation and take appropriate steps.
11. Third-Party Links and Services
Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices or content of third parties, and this Privacy Policy does not apply to information collected by those third parties.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will post the updated version on our website and revise the effective date or other update indicator as appropriate.
13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
THE CARPATHEN COMPANY LLC
8 The Green, Suite A
Dover, DE 19901
USA
Email: support@carpathen.com
Phone: +1 302 592 6000
