Introduction

Throughout the Website, the pronouns "we," "us," and "our" refer to Carpathen under The Carpathen Company LLC. By accessing and using this Website, you, as the user, accept and agree to abide by the terms, conditions, policies, and notices outlined herein.

Please carefully read and understand these Terms and Conditions before using this Website. By accessing and using this Website, you agree to be bound by these terms and conditions and all applicable laws. If you do not agree to these terms and conditions, please refrain from using this Website.

The most current version of the Terms and Conditions can always be reviewed on this page. We reserve the right to update, modify, or replace any part of these Terms and Conditions by posting updates on our Website. It is your responsibility to check this page periodically for changes.

Privacy Policy

Registration and Account Creation

To create an Account, you must provide a valid email address. To ensure seamless access to our products, it is essential that you provide a shipping address within our designated service regions and accurate credit card details or other payment information.

As a registered user, you hereby acknowledge and consent to our use of this information for communication purposes concerning our products. Additionally, you may receive periodic promotional offers and commercial correspondence; however, you retain the option to opt out of such communication by following the provided unsubscribe link in the email.

It is your responsibility to safeguard your Account against unauthorized access, as well as any activity conducted therein. In the event of any perceived or suspected unauthorized use of your login credentials or password, you are expected to notify us promptly. Please note that we cannot be held accountable for any losses or damages resulting from your failure to uphold the security of your login details and password.

Terms of Service

We reserve the right to alter prices and product availability at any time. Some products may be available in limited quantities, and stock availability is not guaranteed.

In the event of pricing errors, we may either confirm the correct price with you or cancel your order and notify you accordingly. Shipping and handling costs, if applicable, will be added to the purchase price and indicated during the ordering process. Until the purchase price is fully paid, the goods remain our property or that of a third party involved.

Taxes

We may charge you for any taxes or duties related to your purchase. Depending on the shipping location, applicable taxes and duties may be added to the order in addition to the product price, while in others, the product price may include them. These will be shown during the ordering process.

Payment

By making a purchase, you authorize us (and any payment processor) to charge your payment method. We accept various payment methods listed on the Website, such as credit cards (Visa/Mastercard/American Express/Maestro), Shop Pay, and Google Pay. Credit card payments are charged when the order is processed. We may use your payment information to offer better service in the future and to protect against fraud and losses. If you update your billing information, we may use the new details for future purchases.

Completion of a payment is subject to providing complete and accurate information, authorization from your card company, and acceptance of your payment. You can cancel a payment before final submission, and we may cancel payments for various reasons, such as violation of applicable laws, breaches of Terms of Service, suspicion of fraud, excessive disputes, or uncooperative behavior during investigations.

We reserve the right to refuse any order placed with us and may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed using the same customer account, credit card, and/or billing or shipping address. If we modify or cancel an order, we will attempt to notify you using the email, billing address, or phone number provided at the time the order was made. Additionally, we reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

We offer free shipping in the US for all orders over $49.99.

We provide a 30-day return policy, allowing you to request a return within 30 days of receiving your item. For a return to be eligible, the item must be in the same condition as when you received it – unworn or unused, with tags, and in its original packaging. Additionally, you'll need to provide the receipt or proof of purchase.

To initiate a return, please contact us directly at support@carpathen.com. Items sent back without a prior return request will not be accepted.

Damages and Issues

Please inspect your order upon reception. If you notice any defects, damages, or if you receive the wrong item, contact us immediately so we can evaluate the issue and address it.

To address issues with damaged or incomplete shipments, please contact us at support@carpathen.com. Include your name, order number, and a description of the defect or missing items. Ensure you retain all original packaging for our assessment.

Refunds

After receiving and inspecting your return, we'll inform you about the status of your refund. If approved, the refund will be processed automatically to your original payment method. However, the processing time for refunds might vary based on your bank or credit card company.

For more information, please refer to our Returns and Refunds page.

In no event shall The Carpathen Company LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages, including, but not limited to, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages. This applies even if we've been advised of the possibility of such damages.

However, some jurisdictions might not allow certain exclusions or limitations of liability, so some of the above exclusions and limitations may not apply to you.

Prohibited Conduct

1. You must not use the Website or its content for any unlawful purpose or solicit others to engage in unlawful acts.
2. You must not violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
3. You must not infringe upon our intellectual property rights or those of others.
4. Harassment, abuse, insult, harm, defamation, or discrimination based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability is strictly prohibited.
5. Submitting false or misleading information is not allowed.
6. Uploading or transmitting viruses or any malicious code that could compromise the functionality or operation of our service or related websites is prohibited.
7. You are not permitted to collect or track the personal information of others without their consent.
8. Spam, phishing, pharming, pretexting, or any other unauthorized data collection methods are prohibited.
9. You must not use our platform for obscene or immoral purposes.
10. You must not interfere with or attempt to circumvent the security features of our service or related websites.

Limited Licenses and Usage Restrictions

Modifications and Updates

Indemnification

Termination

Dispute Resolution

Minors

Governing Law

Your Obligations and Responsibilities

Miscellaneous

For questions or concerns about these Terms and Conditions, please contact us at support@carpathen.com.

Contact Information

The Carpathen Company LLC
Email: support@carpathen.com